Privacy Policy

Introduction

IOco Pty Ltd (ABN 48 078 776 191) (IOco Gift Designers) believe that privacy is an important individual right and is important to our business and to our clients.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Privacy Act 1988

The Privacy Act 1988 (the Act), regulates the way in which many private sector organisations in Australia collect, use, store and disclose personal information.

Personal information is defined under the Act as:

“…information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.”

The Act aims to give people greater control over the way information about them is handled, by requiring organisations to comply with thirteen Australian Privacy Principles or to establish an approved privacy code.

The Australian Privacy Principles cover areas such as collection, use and disclosure of personal information, data quality and security and access and correction rights for individuals.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Amendment to policy

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. We will provide you with notice of any variation or amendment to this policy by publishing the varied policy on this website. You accept that by doing that, we will have provided you with sufficient notice of the variation of this policy and that you will be bound by the varied policy when you next visit this website. Your continued use of the website following such notification will represent an agreement by you to be bound by this policy as amended.

How can you contact us?

If you want further information on how we handle your personal information, if you want to find out about or update the information that we hold about you, or if you want to complain about a possible breach of privacy, please contact us in one of the following ways:

• By Phone: +61 2 98102211
• By Email: sales@ioco.com.au
• If you are unsatisfied with the resolution of any complaints you make, you can refer the matter to the Privacy Commissioner by calling 1300 363 992.

For more information on privacy please refer to the Privacy Commissioner’s website www.privacy.gov.au.

If your complaint is not satisfactorily resolved, you may apply to the Privacy Commissioner to have the concern heard and determined. For more information about how to lodge a complaint with the Privacy Commissioner, please contact the Commissioner’s hotline service on 1300 363 992 or if calling from outside Australia on +61 2 9284 9749.