We understand this is an unprecedented challenging time for our customers, our team and the wider community and since you are part of our family we’d like to give you an update on our current circumstances.
IOco Gift Designers remains fully operational, although with extra health measures in place. Our office staff are working remotely, on skype, and so nothing on your end will be affected. The Warehouse team has been minimised and are working in separate areas. We are taking every precaution and following all advice from the Australian Government and health officials to keep our customers and team safe – and we will continue to do so. Our team is also committed to communicating any change to our operations to you as they develop.
Our teams are well and in good spirits and we are enjoying working next to our children at home; sometimes :)
Most of our new ranges will arrive in the coming weeks however unfortunately there are a new few ranges that have been postponed.
Shipping times will remain the same, for the most part, and we are monitoring Australia Post and TNT’s releases in case of any changes.
We ask you to support our incredible stockists by purchasing in-store if possible as many remain open in these uncertain times. If you are self-isolating and are unable to do so, we will ship as promptly as always. Our customer care team is available and ready to help you with orders or any questions you may have.
Our delivery partners, TNT & Australia Post, are taking proactive safety measures including strict hygiene practices, social distancing and contactless delivery arrangements to ensure customers and delivery teams are kept safe.
We’re committed to customer service from a distance so you can reach out to us via:
As a family owned and operated Australian business and from our family to yours, we thank you for your support during these uncertain times. Please know that we’re here for you. If we can help in any way, please call us.
