Frequently Asked Questions
- How long does it take to receive my order?
- Do you ship world wide
- Can I sell ioco. products in my retail store?
- Do you offer wholesale prices for large orders?
- How do I become ioco VIP?
- Is ioco. on facebook and twitter?
- ioco. have a blog?
- Can I reproduce ioco products for sale?
- What happens if my ioco product was damaged in shipping?
- My order has not arrived? What can I do?
- Can I return and/or exchange my order?
- Can I place my order over the phone?
- I want to make a purchase but I don’t not have a credit card?
- Is it safe to use my credit card online?
- Can I return a sale item?
- Do you deliver to a PO BOX?
- Having trouble making an online purchase?
- Can I send my ioco. purchase to someone else?
- How do I know my order has been confirmed and received by ioco?
- Do you prices include GST?
- Does ioco collaborate with companies for custom design?
How long does it take to receive my order?
ioco. ships your order via Australia Post E-Parcel, and shipment generally takes between 1-3 working days.
If you require your order to be shipped express, please contact our office on 02 9810 2211.
Yes, we do.
Can I sell ioco products in my retail store
Yes, for all retail enquires please contact our office for wholesale information on 02 9810 2211
Do you offer wholesale prices for large orders?
Yes, we do. For all wholesale enquiries, please contact our office on 02 9810 2211
On the left hand side of our website is a link to become an ioco vip member. Simple enter your name and current contact email address and you will be the first to be kept up-to-date with the last ranges and products from ioco; and not to mention ioco vip only sales and promotions as well as the latest styling tips for the must have ioco accessories.
Is ioco. on facebook and twitter?
Yes, ioco. is on both facebook and twitter. To become a VIP of ioco, simply become a fan of ours on facebook and follow us on twitter for all our ioco promotions and vip specials
Yes, the team at ioco. have recently started blogging.
Can I reproduce ioco products for sale.
The ioco. brand is trademarked and some product ranges are patented. They cannot be reproduced unless written permission is granted
What happens if my ioco product was damaged in shipping?
All ioco. orders are carefully packed for shipping, however if your product does arrived damaged from shipment, please notify our office as soon as your shipment arrives. We will arrange for the damage product to be sent back to our office and we will organize a replacement to shipped immediately.
My order has not arrived? What can I do?
If your ioco. shipment has not arrive with in 4 working days, please call our office or email us on info@ioco.com.au and we will track your shipment. If the nominated shipping address is unattended upon delivery, Austrlia Post will leave a Delivery card with details to pick up your parcel from your local post office.
Can I return and/or exchange my order?
You can shop with confidence. We accept exchanges and refunds within 7 days.
Can I place my order over the phone?
Yes, simply call our office on 02 9810 2211 between 9am -5pm Monday through to Friday (excluding Public Holidays) and there will be someone here to help you with your order.
I want to make a purchase but I don’t not have a credit card?
Upon checkout of our store, you can make payment via PayPal, EFT (bank transfer) and Cheque.
Is it safe to use my credit card online?
Yes. Credit card payments are processed by ANZ Merchant Services using secure 168 Bit SSL Encryption. All transactions are completed via the ANZ merchant platform and we do not see or have access to your credit card details.
No, however if it is damaged in shipping please call our office on 02 9810 2211 and we will arrange for a replacement for you.
Yes we do. Please place this shipping address in your details upon checking out of the store.
Having trouble making an online purchase?
If you are having trouble making a purchase or can’t seem to find what you are looking for, please do not hesitate to contact our office for assistance on 02 9810 2211
Can I send my ioco. purchase to someone else?
Of course!
How do I know my order has been confirmed and received by ioco?
As soon as your order has been paid, you will receive a confirmation email and then a despatch email once your order has been shipped.
Yes; all ranges in the ioco store are inclusive of GST.
Does ioco collaborate with companies for custom design?
Yes; ioco can create a custom design for their product ranges. For more information please contact our office on 02 9810 2211.
